Last Updated: 4th July 2023
Introduction
We are TherapiLink, a part of TG Fitness Limited, an online directory connecting people with chronic health conditions and disabilities to therapeutic services. We are committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, disclose, and protect personal data when you use our website. It also explains your rights and choices regarding your personal data under the European Union General Data Protection Regulation (EU GDPR).
1. Data Controller and Contact Information
TG Fitness Limited is the data controller for the processing of your personal data. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Data Protection Officer: Tom Green
Email: info@therapilink.com
2. Personal Data We Collect
We collect various types of personal data when you use our website. The types of personal data we collect may include:
- Name
- Email address
- Phone number
- Address
- Payment card details (collected and processed securely by our payment processor, Stripe)
- IP address
- Browser user agent string
- Device information
- Usage data (e.g., pages visited, time spent, clicks)
- Comments, reviews, and other user-generated content
- Profile information for public listings (as described in the “Public Listing” section below)
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- The processing is necessary for compliance with our legal obligations.
- We have obtained your consent for specific processing activities.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide and maintain our services, including facilitating the connection between users and therapeutic service providers.
- To communicate with you, respond to your enquiries, and provide customer support.
- To improve and optimise our website and services, including analysing user behaviour and preferences.
- To personalise your user experience and provide tailored content and recommendations.
- To prevent and detect fraud, unauthorised access, and other illegal activities.
- To comply with legal obligations, such as tax and accounting requirements.
- To send you promotional and marketing communications if you have opted-in to receive them (you can unsubscribe at any time).
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse trends, administer the website, and gather information about user interactions. Cookies are small files placed on your device that allow us to recognise and remember certain information.
By using our website, you consent to the use of cookies and tracking technologies. You can manage your cookie preferences through your browser settings and the cookie consent popup, but please note that certain features of the website may be affected.
6. Public Listing
By publishing a listing on the TherapiLink directory, all information you submit will be publicly available. This includes your name, description, location, contact information, relevant qualifications, website, and social media URLs. Uploaded images may also be displayed publicly. Fields marked with an asterisk (*) are mandatory for providing essential information to users. Your full address will not be displayed, but a marker on a map may indicate your approximate location.
Please exercise caution when providing personal information in your public listing, and only share what you are comfortable with others seeing. We are not responsible for how other individuals or third parties use the information publicly displayed on our website.
7. Data Sharing and Disclosures
We may share your personal data with the following parties for the purposes described in this Privacy Policy:
- Service providers and business partners who assist us in providing and improving our services.
- Payment processors for secure payment transactions (e.g. WooCommerce, Stripe).
- Law enforcement agencies, regulatory authorities, and other third parties if required by law or necessary to protect our rights, interests, or safety or the rights, interests, or safety of others.
- We do not sell, rent, or trade your personal data to third parties for their own marketing purposes without your consent.
8. Data Transfers
We may transfer your personal data to recipients located in countries outside the European Economic Area (EEA) or any other jurisdiction with different data protection laws. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or relying on the recipient’s Privacy Shield certification, if applicable.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. We use secure connections (HTTPS) and encryption for data transmission, store personal data in encrypted form, and restrict access to personal data to authorised personnel only.
10. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you have an account with us, you can manage and delete your personal data through your account settings. Please note that some information may be retained for a longer period as required by law or to protect our legal interests.
11. Your Rights
You have certain rights regarding your personal data under the EU GDPR. These rights may include:
- The right to access and obtain a copy of your personal data.
- The right to rectify inaccurate or incomplete personal data.
- The right to erase your personal data in certain circumstances.
- The right to restrict or object to the processing of your personal data.
- The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent if processing is based on your consent.
- To exercise your rights or make any data-related requests, please contact us using the contact information provided in this Privacy Policy.
12. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
13. Data Breach Procedure
In the event of a data breach that compromises your personal data, we will promptly notify you and the appropriate supervisory authority in accordance with our legal obligations.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in England and Wales.
Conclusion
Thank you for reading our Privacy Policy. We are committed to protecting your privacy and handling your personal data responsibly. If you have any questions, concerns, or requests regarding your personal data, please don’t hesitate to contact us on info@therapilink.com.